Check the current page
Use this policy page for the latest wording on shipping, returns, refunds and made-to-order limits.
Customer support
Return & Refund Policy
Find shipping answers, product guidance and quick ways to contact our support team.
Returns and refunds
Fredesigner wants every order to be clear before production begins. Because many of our window treatments are made to your selected size, fabric, lining, mount type and control details, return eligibility depends on the item type and the issue reported.
Non-custom items
Eligible non-custom items may be returned within 30 days of delivery when they are unused, unwashed, undamaged and in their original packaging. Please contact support before sending anything back so we can confirm the return address and instructions.
Custom window treatments
Custom curtains, Roman shades, bamboo shades and other made-to-order window treatments are produced for the measurements and options submitted with the order. These custom products are not eligible for return or refund because of measurement mistakes, color preference, change of mind, wrong mount choice, wrong room decision or other subjective fit and style reasons.
Damaged, defective or wrong items
If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery. Include your order number, a clear description of the issue, photos of the product, packaging photos when relevant, and any label or measurement photos that help us review the case. After review, we will offer the appropriate replacement, repair, refund or other resolution.
Color and measurement responsibility
Fabric color, weave, texture and opacity can look different under different room lighting, screen settings and surrounding finishes. We strongly recommend ordering swatches before placing a custom order. Customers are responsible for checking measurements, mount type, fabric choice, lining choice, quantity and shipping details before checkout.
Cancellations before production
If you need to cancel or change a custom order, contact us as soon as possible. We can only approve changes or cancellations before the order enters production. Once production has started, the order may no longer be cancellable because materials and labor have already been assigned to your custom specifications.
How to contact support
Email support@fredesigner.com with your order number and the reason for your request. For damaged, defective or wrong-item claims, include photos so our team can review the case quickly.
Policy answers
What should you confirm before placing a custom order?
Before checkout, review the current shipping, return and refund details for the product you plan to order. Eligible non-custom items may have a 30-day return window, while custom curtains and shades are made to the measurements and options submitted and are not returnable for measurement mistakes, color preference or change of mind.
Best first step
Read the current policy page
Confirm shipping, returns and custom-order details
Confirm at checkout
Review the current shipping method, address, order total and any product-specific notes before payment.
Ask before ordering
Contact support before checkout if your order is custom sized, urgent, unusually large or tied to a project deadline.
Best first stepRead the current policy page
Before checkoutConfirm shipping, returns and custom-order details
Next pageProduct page, checkout or support
Where should I check Fredesigner shipping details?
Use the current shipping page and checkout for the most relevant shipping details for your order, destination and product selections.
Are custom curtains and shades handled like ready-made items?
Custom curtains and shades are made to your submitted measurements and options, so review the product page and return or refund policy before checkout.
What should I confirm before paying?
Confirm the shipping address, product measurements, fabric, lining, quantity, current order total and any support notes before placing the order.
When should I contact support?
Contact support before checkout if timing, address changes, custom sizing, return eligibility or project deadlines could affect the order.