Check the current page
Use this policy page for the latest wording on shipping, returns, refunds and made-to-order limits.
Customer support
Shipping Policy
Find shipping answers, product guidance and quick ways to contact our support team.
Shipping Policy
Shipping matters for every custom order. Fredesigner provides clear delivery timelines, careful packing, and support from production through delivery.
Delivery Time
Since our custom curtains are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:
| Ordinary Day | Holiday Season | |
|---|---|---|
| Processing Time | 3-10 Business Days | 7-15 Business Days |
| Shipping Time | 7-15 Business Days | 7-15 Business Days |
| Total Time | 10-25 Business Days | 14-30 Business Days |
*Free swatches will be delivered within 7 business days.
Delivery time may be extended by 10 business days during the holiday season(aka. Dec.&Jan.&Feb.).
Shipping Fee
We offer FREE SHIPPING on ALL products across the US, Canada.
Shipping Carrier
Orders on custom curtains are shipped by air, via FedEx or DHL, mainly.
For free fabric swatches, most of them are shipped by USPS.
Shipping Address
Please note that we can deliver fabric swatches to the PO boxes. But we can't do that in the case of curtain&hardware order shipment.
Track Shipment
Once your package ships, we will email you the tracking information(carrier and tracking number).
You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package.
Damage/Lost Package
We meticulously check all our products to prevent issues, but damage or loss may happen during transit.
If your product is damaged or lost, please do the following:
1. Take a picture showing the damage or describe the loss.
2. Report to the carrier:
FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)
UPS: 1 (800) 742-5877 (US & Canada)
DHL: 18002255345 (US); 18553457447 (Canada)
3. Email us at support@fredesigner.com with the problem and the relevant photos.
We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.
Additional Needs
For any personal shipping requests like expediting, change of address, or reporting package issues, please contact us at
Policy answers
What should you confirm before placing a custom order?
Before checkout, review the current shipping, return and refund details for the product you plan to order. Eligible non-custom items may have a 30-day return window, while custom curtains and shades are made to the measurements and options submitted and are not returnable for measurement mistakes, color preference or change of mind.
Best first step
Read the current policy page
Confirm shipping, returns and custom-order details
Confirm at checkout
Review the current shipping method, address, order total and any product-specific notes before payment.
Ask before ordering
Contact support before checkout if your order is custom sized, urgent, unusually large or tied to a project deadline.
Best first stepRead the current policy page
Before checkoutConfirm shipping, returns and custom-order details
Next pageProduct page, checkout or support
Where should I check Fredesigner shipping details?
Use the current shipping page and checkout for the most relevant shipping details for your order, destination and product selections.
Are custom curtains and shades handled like ready-made items?
Custom curtains and shades are made to your submitted measurements and options, so review the product page and return or refund policy before checkout.
What should I confirm before paying?
Confirm the shipping address, product measurements, fabric, lining, quantity, current order total and any support notes before placing the order.
When should I contact support?
Contact support before checkout if timing, address changes, custom sizing, return eligibility or project deadlines could affect the order.